Delete your account
How to delete your Child Reward account (by Bartosz Smyk), and exactly what is removed.
You can delete your Child Reward account and everything in it at any time, from the app or by email.
Delete from inside the app
- Sign in as the parent and open Settings (the gear icon on the Home screen). On older versions, open the menu in the top left corner instead.
- Tap Delete account.
- Confirm. The account and its data are removed straight away.
This cannot be undone. It removes the whole family's data, on every device connected to the account.
If you can't open the app
Email [email protected] from the address on the account, with the subject Delete my account. If you signed in with Apple or Google, or used a guest account, tell us which, as we may need to check the request comes from you. We'll complete it within 30 days and confirm when it's done.
What is deleted
- Your account, email address and sign-in details.
- All child profiles.
- Tasks, routines, rewards, goals and settings.
- All history: stars, approvals, claimed rewards and notifications.
- Photos added in the app, including photo proof.
- Device connections, codes and push notification tokens.
- Our record of your purchases.
What is kept, and for how long
| Data | Kept for | Why |
|---|---|---|
| Everything listed above | Deleted immediately | — |
| Database backups | Up to 30 days | Backups roll over on a fixed schedule and can't be edited in place. |
| Crash reports | Until they expire at our provider, within 90 days | They contain technical data, not your family's content. |
| Purchase and billing records | As the law requires | Held by Apple or Google for tax and accounting, not by us. |
Your subscription is separate
Deleting your account doesn't cancel a subscription, because it belongs to your App Store or Google Play account. Cancel it first:
- iPhone or iPad: Settings → your name → Subscriptions.
- Android: Play Store → profile → Payments and subscriptions → Subscriptions.
Questions about deletion or about what we hold: [email protected]. See also our Privacy Policy.